Frequently Asked Questions

About the Products

1. What materials do you use for your stained glass art and pressed flower frames?
I use high-quality stained glass, real dried flowers, and handcrafted frames. Each piece is designed with attention to detail and durability.

2. Are the flowers in your artwork real or artificial?
All the flowers are real! I source premium-pressed flowers from trusted suppliers and occasionally combine them with flowers I press myself for a personal touch.

3. How do you preserve the flowers in your artwork?
The flowers are carefully dried and pressed before being sealed in frames to retain their natural colors and prevent deterioration over time.

4. Are the frames and glass pieces customizable?
Yes! Many designs can be customized. You can choose colors, flower types, or request specific themes. Contact me to discuss your ideas.

5. Can I request a specific type of flower or color for my order?
Absolutely! Let me know your preferences, and I’ll do my best to accommodate them.

6. How should I care for and clean my stained glass or pressed flower frame?
Clean gently with a soft, damp cloth. Avoid harsh cleaners and direct sunlight or humidity to preserve its beauty.

Ordering and Shipping

1. How long does it take to process and ship my order?
Orders typically take 1–3 business days to process before shipping. Custom orders may take longer.

2. Do you offer international shipping?
Not at the moment, but I hope to in the future! Currently, I ship within the United States only.

3. What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order size.

4. Can I track my order once it’s shipped?
Yes, you’ll receive a tracking number via email once your order ships.

5. What happens if my item arrives damaged?
If your item arrives damaged, contact me immediately with photos of the damage. I’ll resolve the issue with a replacement or refund.

6. Can I cancel or change my order after it’s placed?
You can cancel or modify your order within 24 hours. After that, I may have already started working on it, so please reach out as soon as possible.

Custom Orders

1. Do you accept custom orders or commissions?
Yes! I enjoy creating unique pieces that match your vision.

2. How do I request a custom design?
Email me with your idea, preferred design, and details. I’ll review your request and provide a quote and timeline.

3. What is the timeline for custom orders?
The timeline depends on the complexity of the design, but most custom pieces take 2–3 weeks to complete.

4. Are custom orders refundable?
Custom orders are non-refundable. However, I’ll ensure you’re happy with the design before starting.

Returns and Refunds

1. What is your return/refund policy?
I accept returns within 14 days of delivery for non-custom items in their original condition. Contact me for return instructions.

2. What if I change my mind after receiving the product?
If it’s a non-custom item and still in its original condition, you can return it within 14 days for a refund. Custom orders are non-refundable.

3. How do I start the return process?
Email me with your order details and the reason for the return. I’ll provide further instructions.

Sustainability and Quality

1. Are your materials sustainably sourced?
I strive to use sustainable materials, including repurposed glass and ethically sourced flowers, whenever possible. I’m committed to quality and minimizing waste.

2. How do you ensure the quality and durability of your products?
Each piece is handcrafted with care using high-quality materials. I inspect every item before shipping to ensure it meets my standards.

Your Story

1. Where are your products made?
All my products are handmade in Big Sky Country, Montana, USA.

2. What inspired you to start creating stained glass art and pressed flower frames?
I’ve always loved combining nature and art. Creating these pieces allows me to preserve the beauty of flowers and share my passion for handcrafted designs.

3. Why did you transition from Etsy to your own online store?
I loved selling on Etsy but wanted a dedicated space for my brand to connect directly with customers and offer a better shopping experience.

4. Do you offer wholesale or bulk discounts?
Due to the handmade nature of my work, I don’t offer wholesale or bulk discounts. Each piece takes time and care to create, so I focus on smaller, personal orders.